Can I cancel for any reason after I place an order?
No. All sales are final and there are no cancellations or exchanges.
Will I get a refund if my event cancels?
If an event completely cancels and is not rescheduled, then a full refund will be issued, but if only part of an event cancels, then there are no refunds issued. Please contact us to find out more details about our refund policy.
Is the price I pay the same as the price printed on the ticket I receive?
No, you are paying a premium for our value-added service. The price you are paying is the current market value for the tickets you are ordering. We specialize in obtaining hard-to-find tickets and resell tickets above face value (the price printed on the ticket).
Who decides what price the tickets are sold for?
All ticket prices are based upon the current market value, which is influenced by supply and demand. Therefore, we are constantly updating our ticket prices to accurately reflect the current market value. Our prices are subject to change at any time and without notice.
Where do you get your tickets from?
We buy our tickets from a variety of locations, including; ticket box offices, season ticket holders and other ticket resellers. We often purchase tickets from customers like you who have extra tickets to sell.
Will my tickets be shipped to me the same day I order them?
Ticket delivery can vary extensively event-by-event and ticket-by-ticket. AC Tickets will nevertheless ship your tickets as soon as we receive them in our office.
The reason ticket shipment isn’t guaranteed immediately after an order is placed is because some tickets are not printed and/or distributed by event promoters until a few weeks prior to their event. These tickets then have to make their way to AC Tickets before they are sent out to the customer.
The above realities mean that tickets are not guaranteed to ship immediately, but will definitely get to you before the event itself. You can also always contact AC Tickets directly if you have any questions or concerns about ticket delivery.
Can I have my tickets shipped to an address different than the address on my credit card?
AC Tickets does indeed allow customers to input a shipping address for most ticket orders placed through our website.
Can I get tickets for events not listed on your website?
Yes, if you are looking for tickets not listed on our website please call us or use our live help feature and someone will be happy to help.
What are the seating designation used for concerts to indicate seating level?
Each arena and show has different terms to identify the different seating locations. But, there are four principle areas: floor seating, arena-level seating, club-level seating and mezzanine-level seating. Arena-level seats are just above the floor and are also referred to as lower-level seats. Club-level seats are the intermediary seats between the arena and mezzanine seats that are also referred to as mid-level seating. Mezzanine-level seats are traditionally the highest balcony-level and are commonly referred to as upper-level seats. If you have any questions about the location of the seats, please contact us prior to ordering them.
Why are similar seats priced differently?
ACTickets has multiple sources for tickets. Different sources have different costs involved. We attempt to offer you the best at the best price. You may find a better seat listed on the site, that costs less than the most expensive seat. Please look at the seating diagrams or call 1-877-ACTIX-01 if you have any specific questions about seating at a venue.
How do you ship?
Tickets are sent via Federal Express. A signature may be required upon delivery.
Do you ship to PO boxes?
We will ship to a PO Box, but only if the event is more than 1 week away from the date of your order. A surcharge of $12.50 will apply IN ADDITION to the FedEx fee on the website. This is because we must ship the tickets an additional time.